FAQ for Sex Machine
Sex Machine FAQ - Frequently Asked Questions
Will I receive my order with discreet shipping and packaging?
Yes, we will ship your order in a plain brown box with no indication of the contents. Only your name and address will appear on the label.
When will I receive my order?
Your order will be shipped within 24 hours of payment. Depending on your location, you can expect delivery in 1-4 days from one of our warehouses in the U.S., U.K., Canada, Australia, France, or Germany.
Will I be able to track my package?
Yes, we will send you an email with the tracking number once your order has been shipped.
What do you do with my personal and email information?
We use your address to ship your products, and your email only to send tracking updates. We do not share your information with any third parties or send unsolicited emails.
What types of payments do you accept?
We accept payments via Visa, MasterCard, and PayPal.
Why am I unable to process my payment?
Please ensure your billing address matches the address associated with your credit card.
Is my credit card information secure?
Yes, your security is very important to us. We use HTTPS (SSL encryption) for secure transactions, so your credit card information is always protected and appears as encrypted (XXXX-XXXX-XXXX-1234).
Can I return a defective product?
Yes, if the product is defective or we shipped the wrong item, you can return it within 30 days according to our Shipping & Returns Policy.
How can I contact you?
You can visit our Contact Page or email us at [email protected]. We're always here to help!
Thank you for shopping with USsextoy! We offer the best sex toys, and all products are shipped with discreet packaging to ensure your privacy.